In any transaction, one party may get angry and suddenly change his way of dealing with you or not treat you well from the beginning. In addition to ethical principles and rules, as a seller, you must be able to deal well with a nervous or even upset and dissatisfied buyer so that your work history is not affected. A good salesperson can turn a nervous buyer into a loyal customer. As you know, they have always said that the customer is right. In freelancing, you should pay more attention to this point than anywhere else, because your salary is completely dependent on customer referrals and orders.

I do according to the routine, people may communicate with each other in 3-time stages and through personal messages or order panels. These 3 time periods include before placing the order, when placing the order, or after the delivery of the order. A successful freelancer should be able to communicate well with his employer in these 3 stages, even if the respected employer seems a little nervous!

Here, we are going to give you some tips on how to deal with a nervous employer at different times, of course, with a little patience, you will find these ways or even better ways yourself.

How to deal with a nervous buyer before placing an order

Fortunately, it is rarely seen that people get into trouble before placing an order and when they meet each other for the first time. Be patient if the buyer’s behavior suddenly changes without any reason. This anger may be due to everyday events or the ups and downs of life that all people face. With a little patience and gentle and reasonable treatment, you can easily calm and attract such nervous customers.

Before ordering, there may be other problems in personal messages between you and your future buyer. Some buyers have an urgent business and want you to respond quickly to start the order. We have always pointed out that the sellers do their best to respond to the customer as soon as possible. Needless to say, we have also tried our best to notify you of our buyer’s message by notification via SMS or email.

In addition, the buyer may get nervous about your pricing, this is more likely than in other cases. In these cases, try to convince the buyer that you offer your work at a reasonable price. It has also been seen that a little gentleness and shortness in these cases can turn this angry buyer into your regular customer, so the discount on the first order will be compensated in the subsequent orders.

How to deal with a nervous buyer when placing an order

While placing the order, the buyer may be nervous about the way you do the work or your response, which was explained in the previous section. The way you do the work is very important to buyers because they have paid you by placing an order and they expect to receive a good project from you. If you have a large project such as website design that takes a long time to complete, try to inform your buyer about the progress of the project at certain intervals and make sure that you are on the right track because modifying part of the order during the order process, it will always be easier than modifying the entire order after its complete delivery.

Additionally, if you encounter a problem during the project, inform the buyer in a gentle tone as soon as possible. In such cases, try your best to solve the problem, but if you have a big problem, send a message to the buyer as soon as possible to cancel the order and save the buyer’s time. It has always been said that whenever you prevent a loss, it is a benefit. In such cases, it is normal for the buyer to get a little nervous about you, after all, he entrusted his project to you and paid for it, giving him the right, but be sure that you can prevent more problems by informing him quickly. And the cost will be returned to the customer’s account sooner.

How to deal with a nervous buyer after completing the order

After the delivery of the order and the confirmation of the buyer and the completion of the relevant order, you have completely delivered the project to the customer and your salary has also been transferred to your user account, so dealing with a nervous or dissatisfied customer at this stage can be a guarantee for your future orders. At this stage, the buyer may be dissatisfied with the delivered order, but since the project has been completed, you are not responsible for modifying the project, but it is better from a professional point of view and also from the point of view of ethical principles to communicate with the relevant buyer and Try to solve his problem completely and get his positive opinion. Note that to earn more in freelancing, you should always think about attracting customers.

Also, if the buyer’s requests become frequent and many, you can create a new dedicated project for him to solve his problem, of course, note that this kind of work looks a bit unprofessional when the buyer’s first request after completing the order, and it is better after Make multiple requests for such a topic.

Note that a gentle and reasonable approach can always calm any nervous buyer. Be sure that the positive opinion of the buyer will be more valuable to you than these and can guarantee your next orders.